Privacy Policy and Terms

Effective Date: 2/26/2025

1. Introduction

Welcome to SolidBase Structural Engineers, LLC (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy and Terms outlines how we collect, use, disclose, and protect your information when you use our website, contact us, or engage with our services, including SMS communications.

2. Information We Collect

We may collect the following types of information:

– Personal Information: Name, phone number, email address, mailing address, and other contact details.
– Project and Service Information: Details related to your inquiries, consultations, and projects.
– Communication Data: SMS messages, emails, and customer service interactions.
– Technical Data: IP address, browser type, operating system, and website usage statistics.

3. How We Use Your Information

We use your information for the following purposes:

– To respond to inquiries and provide requested services.
– To send appointment updates, service notifications, and marketing communications (if you opt-in).
– To improve our website, services, and customer experience.
– To comply with legal and regulatory requirements.

4. SMS Communications

By opting in to SMS communications, you consent to receive text messages regarding appointment updates, service changes, and marketing offers. Message frequency may vary. Standard messaging and data rates may apply. You can reply STOP to opt out at any time or HELP for assistance.

5. Data Protection and Security

We take reasonable steps to safeguard your information from unauthorized access, disclosure, or misuse. Our security measures include encryption, access controls, and secure data storage.

6. Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Your Choices and Rights

You have the right to:

– Opt out of marketing communications at any time by replying STOP to SMS messages or unsubscribing from emails.
– Request access to, correction, or deletion of your personal information.
– Restrict or object to certain data processing activities.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Updates to This Policy

We may update this Privacy Policy and Terms periodically. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy and Terms, please contact us at:

SolidBase Structural Engineers, LLC
PO Box 160242
Nashville, TN 37216
(615) 704-4753
info@solidbasestructural.com

By using our services and submitting your information, you acknowledge that you have read and agree to this Privacy Policy and Terms.